Repairs & maintenance
When your chair, scooter or walker stops working, so does your day. Our own technicians in Perth repair it, maintain it and keep it running, and one person looks after your request from the first call to the finished job.
When you understand the process, you navigate it better. We can answer any funding questions you have (if applicable), so you can get applications done and move forward quickly.
Call or email Lacey
Tell us what the equipment is and what it is doing, or not doing.
Call or email Lacey
Tell us what the equipment is and what it is doing, or not doing.
YouWe work out what is wrong
A few quick questions, sometimes a photo, so the technician arrives knowing the problem.
Mobility CareWe quote the repair and check your funding
You see the work and the cost. If a funding source is helping to pay, we deal with the funder for you.
Mobility Care + youThe repair is approved
You approve the quote, and so does your funding source if one is involved.
You + your funderOnce approved, we order the parts
As soon as approval is in, we order any parts the repair needs that we do not have in stock.
SupplierOur technician does the repair
We book a time with you and fix it, test it and make sure it is safe.
Mobility CareYou are back on the move
We walk you through what we did and what to watch for.
YouManual wheelchairs
Wheels, tires, casters, brakes, upholstery and frame adjustments.
Power chairs
Batteries, motors, joysticks, wiring and re-programming.
Scooters
Batteries, charging, tires, lights and steering.
Walkers & rollators
Brakes, wheels, handles, seats and height adjustment.
Seating & cushions
Worn covers, cushions and positioning parts, set up to your OT's prescription.
Batteries
Testing and replacement for chairs and scooters, so you are not caught short.
Before you call
Having these handy makes the first call quick.
- The make and model. It is usually on a sticker under the seat or on the frame.
- The serial number, from the same sticker.
- What happened and when it started.
- Whether you bought it from us.
- Any funding the equipment came through: ADP, ODSP, Veterans Affairs or insurance.
Keep it running
Most breakdowns start as something small. A regular check-up catches worn brakes, tired batteries and loose parts before they leave you stuck.
We recommend a maintenance visit once or twice a year, depending on how hard the equipment works. Ask Lacey to book it.
Between visits: keep tires inflated, charge batteries every night, and call us early if something sounds or feels different.
Can funding pay for my repair?
Sometimes. It depends on the program your equipment came through. Call Lacey and we will check what applies to you and handle the paperwork. For details about the Assistive Devices Program itself, see the ADP website.
How do I know what it will cost?
You get a quote before any work is done or any part is ordered. Nothing goes ahead until it is approved, by you and by your funding source if one is involved.
My equipment is unsafe to use. What should I do?
Stop using it and call us right away. Tell Lacey it is a safety problem and it will be dealt with first.
How often should my chair or scooter be serviced?
Once or twice a year for most people. Equipment used all day, every day, benefits from the more frequent schedule.
Lacey Porter — Service Coordinator
One person who knows your equipment and your file. You will not be routed through a call centre.
Mobility Care Co.
1 Harris Street South, Perth, Ontario — at the train tracks, near the hospital
Mon-Fri, 8:00 am - 4:30 pm
Repairs & maintenance
When your chair, scooter or walker stops working, so does your day. Our own technicians in Perth repair it, maintain it and keep it running, and one person looks after your request from the first call to the finished job.
When you understand the process, you navigate it better. We can answer any funding questions you have (if applicable), so you can get applications done and move forward quickly.
Call or email Lacey
Tell us what the equipment is and what it is doing, or not doing.
Call or email Lacey
Tell us what the equipment is and what it is doing, or not doing.
YouWe work out what is wrong
A few quick questions, sometimes a photo, so the technician arrives knowing the problem.
Mobility CareWe quote the repair and check your funding
You see the work and the cost. If a funding source is helping to pay, we deal with the funder for you.
Mobility Care + youThe repair is approved
You approve the quote, and so does your funding source if one is involved.
You + your funderOnce approved, we order the parts
As soon as approval is in, we order any parts the repair needs that we do not have in stock.
SupplierOur technician does the repair
We book a time with you and fix it, test it and make sure it is safe.
Mobility CareYou are back on the move
We walk you through what we did and what to watch for.
YouManual wheelchairs
Wheels, tires, casters, brakes, upholstery and frame adjustments.
Power chairs
Batteries, motors, joysticks, wiring and re-programming.
Scooters
Batteries, charging, tires, lights and steering.
Walkers & rollators
Brakes, wheels, handles, seats and height adjustment.
Seating & cushions
Worn covers, cushions and positioning parts, set up to your OT's prescription.
Batteries
Testing and replacement for chairs and scooters, so you are not caught short.
Before you call
Having these handy makes the first call quick.
- The make and model. It is usually on a sticker under the seat or on the frame.
- The serial number, from the same sticker.
- What happened and when it started.
- Whether you bought it from us.
- Any funding the equipment came through: ADP, ODSP, Veterans Affairs or insurance.
Keep it running
Most breakdowns start as something small. A regular check-up catches worn brakes, tired batteries and loose parts before they leave you stuck.
We recommend a maintenance visit once or twice a year, depending on how hard the equipment works. Ask Lacey to book it.
Between visits: keep tires inflated, charge batteries every night, and call us early if something sounds or feels different.
Can funding pay for my repair?
Sometimes. It depends on the program your equipment came through. Call Lacey and we will check what applies to you and handle the paperwork. For details about the Assistive Devices Program itself, see the ADP website.
How do I know what it will cost?
You get a quote before any work is done or any part is ordered. Nothing goes ahead until it is approved, by you and by your funding source if one is involved.
My equipment is unsafe to use. What should I do?
Stop using it and call us right away. Tell Lacey it is a safety problem and it will be dealt with first.
How often should my chair or scooter be serviced?
Once or twice a year for most people. Equipment used all day, every day, benefits from the more frequent schedule.
Lacey Porter — Service Coordinator
One person who knows your equipment and your file. You will not be routed through a call centre.
Mobility Care Co.
1 Harris Street South, Perth, Ontario — at the train tracks, near the hospital
Mon-Fri, 8:00 am - 4:30 pm